Returns & Exchanges

Due to the perishable nature of our gourmet chocolates, Malley’s Chocolates cannot accept returns; however, we are committed to your total satisfaction and will replace or refund any order that does not arrive in perfect condition.

1

Inspect Your Order

Upon delivery, please examine your chocolate package for any signs of damage or heat-related melting that may have occurred during transit.

2

Contact Customer Service

If there is an issue with your order, contact us within 48 hours of receipt at 1-800-835-5684 or via our website contact form.

3

Provide Documentation

To help us resolve the issue quickly, please provide your order number and, if applicable, photos of the damaged product and shipping carton.

4

Resolution Process

Once your claim is reviewed, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing